Refund policy

Return & Refund Policy

At LURQ, customer satisfaction is our priority. If you experience any issue with your order, please contact us before initiating any return or exchange. Our team will be happy to assist you.

Email: support@lurq.in

Our Return Policy

We follow a strict Exchange-Only Policy.

We do not offer returns or refunds for reasons such as:

  • Change of mind

  • Preference for a different product or color

  • Incorrect size selected by the customer

  • Any reason other than receiving a damaged or incorrect product

Please review the size chart carefully before placing your order.

Exchange Policy

You may request an exchange within 3 calendar days of receiving your order.

Customer-Initiated Exchanges (Size Issues / Change of Mind)

If you wish to exchange your product because:

  • You ordered the wrong size

  • You changed your mind

  • You prefer a different size (subject to availability)

An exchange may be provided subject to stock availability, provided the product is:

  • Unused

  • Unwashed

  • In its original packaging

  • With all tags intact

Exchange shipping and handling charges will be borne by the customer.

LURQ Error (Free Exchange)

If the issue is due to our mistake, including:

  • Wrong product delivered

  • Damaged or defective product

  • Manufacturing defect

We will provide a free replacement of the correct product. No exchange or shipping charges will be applicable.

Refund Policy

We strictly do not offer refunds under normal circumstances.

A refund will only be issued in the following exceptional situations:

  • You received a damaged or defective product and the same product is unavailable for exchange.

  • You received the wrong product and the correct product is unavailable for replacement.

If a replacement is available, only an exchange will be provided.

Refunds are not available for:

  • Change of mind

  • Incorrect size ordered by the customer

  • Products that have been used, washed, or worn

  • Products without original tags or packaging

  • Requests made after the return window

Return Conditions

To qualify for an exchange or eligible refund:

  • The request must be made within 3 calendar days of delivery.

  • The product must be unused, unwashed, unworn, and in its original condition.

  • All original tags, packaging, and accessories must be included.

  • You must contact us before returning any product.

  • The returned product must pass our quality inspection.

How to Request an Exchange

Please contact us before sending any item back.

Email: support@lurq.in

Include:

  • Order Number

  • Reason for the request

  • Clear photos or videos (for damaged, defective, or incorrect products)

Once your request is reviewed and approved, we will provide further instructions.

Inspection & Approval

All exchange and refund requests are subject to inspection by our quality team.

LURQ reserves the right to reject any request if:

  • The product shows signs of use, washing, or damage after delivery.

  • Original tags or packaging are missing.

  • The claim is false or misleading.

  • The return conditions mentioned above are not met.

Refund Processing

If your request qualifies for a refund because a replacement is unavailable:

  • The returned product must first be received and approved after inspection.

  • The refund will be processed to the original payment method.

  • Please allow 3–7 business days after approval for the refund to reflect.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Vests (Sando)

  • Shorts

Need Help?

For any questions regarding your order, contact us at:

Email: support@lurq.in